Last updated: April 2026
When you browse the OMTech website we collect standard log data (IP address, user agent, referring URL, page views). When you contact us, request a quote, or purchase a product we also collect your name, email, shipping address, phone number, and company details. We never ask for social security numbers or government ID.
We use information to respond to your inquiries, ship products, provide customer support, improve our website, send optional product updates (which you can unsubscribe from at any time), and comply with legal obligations such as tax reporting and safety-related product recalls.
The OMTech site uses first-party cookies for login sessions and a small number of privacy-respecting third-party cookies for analytics and CDN delivery. You can disable cookies in your browser; some features (saved cart, chat history) will not work without them.
We share your information only with (a) shipping carriers to deliver your order, (b) payment processors to authorize transactions, (c) our application-advisor team to handle your questions, and (d) authorities where required by law. We do not sell your personal data.
Order records are retained for seven years for tax and warranty purposes. Chat and email transcripts are retained for three years to improve our support. Marketing subscription data is retained until you unsubscribe.
California residents (CCPA) and EU/UK residents (GDPR) have the right to access, correct, or delete personal information we hold about them, and to opt out of sale (which we do not perform). Email [email protected] to exercise these rights.
We use TLS encryption in transit, encrypted backups at rest, and restrict employee access to customer data on a need-to-know basis. No system is perfectly secure — if we become aware of a breach affecting your data, we will notify you within 72 hours as required by applicable law.
We may update this policy; material changes will be announced at the top of this page. Privacy questions: [email protected] or OMTech, 1202 N Miller St, Suite H, Anaheim, CA 92806, USA.