We started because buying your first laser shouldn't feel like buying your first car — confusing, intimidating, and stacked against you. Every interaction is designed to teach you something, not just sell you something.
OMTech was founded in 2019 in Anaheim, California. We imported our first container of CO2 laser engravers that summer with one goal: make laser tools accessible to makers who couldn't justify the $15,000+ price tag of a Trotec or Epilog. What we didn't expect was that affordability alone wouldn't win trust — answering the phone would.
By 2021, we had shipped our 10,000th machine and started logging every chat conversation. A pattern emerged: first-time buyers weren't asking about specs. They were asking "Will this fit my garage?" "Do I need 240V?" "Can I engrave my wife's ring?" The technical sell sheets that the industry loved weren't answering the questions our customers actually had.
So we rebuilt our site, our onboarding, and our tutorial library around those real questions. We hired actual laser operators to staff chat, not call-center reps reading scripts. We committed to shipping a starter kit with every machine — not as a marketing perk, but because we were tired of new owners posting frustrated "where do I begin" threads on day two.
Today, we serve 45,000+ small shops, side hustles, schools, and makerspaces across North America. Our tutorial library has surpassed 200 videos. Our average chat response is under four working hours. We're still small, still California-based, still answering the messages ourselves.
We publish duty cycles, thermal limits, and the applications our machines are not right for. Buyers deserve that before they spend $3,000.
Our chat is staffed by California-based laser operators. No chatbots, no outsourced scripts, no endless ticket queues.
Every laser ships with sample materials, test files, safety glasses, and a quick-start guide. Success on day one isn't a premium add-on.
Our Anaheim warehouse stocks 1,800+ spare parts SKUs. Most part orders ship the same day, continental US.
21 CFR 1040 variance filings on file for every CO2 model imported to the United States.
Enclosed laser products with interlocked doors, emergency stops, and visible Class 4 labeling.
EU conformity documentation available for European shipments on request.
Electromagnetic compliance verified per 47 CFR Part 15 for unintentional radiators.
Chat with an advisor, visit our Anaheim showroom, or just send us the project you're dreaming about.